China – Then and Now

China isn’t China anymore…  This once Communism nation has been transformed into a thriving, capitalistic society that just happens to have a one-party government.

I’ve witnessed the evolution of China over the last 25 years… from the ground… not from watching some “over-winded” TV analyst filter the world view for us uneducated souls.

So, here’s my  “take” from belly of the beast, covering a range of topics comparing China THEN and NOW….

DOING BUSINESS

Then: The government owned and subsidized most industries. Factory managers who I knew, measured their importance by how many people they were over. Mr. Lee was in charge of 20,000 workers in a mammoth group of ceramics factories in northern China. He believed his job was to display his importance like a peacock and to out-drink his customers and adversaries, both of which he was very good at.

I remember my first drunken banquet dinner where he was telling me through his interpreter, how important he was. Now before telling my story of that evening, I’ll describe the all important “banquet dinner.”

A Chinese banquet dinner is an alcohol fueled train wreck in which the Americans are goaded into matching professional Chinese drinkers… drink for drink. “Ganbei” is the war cry that prompts participants to drink all their drink. The empty glass is then quickly filled by an attendant and believe me, the glass is not empty for long.

Seated at the large round table, you’ll notice 4 or 5 factory managers… two pretty girls that go by the title of administrative assistant (okay…,) a young man you’ve never seen before, a designated interpreter, and the “drinker.”  The unknown young man is probably a Shanghai University graduate who understands English and is planted there to figure out what you and your American counterpart are talking about among yourselves. The assumption is that you’ll be drinking and loose lipped. The drinker is obvious… he’s the catalyst for multiple Ganbei’s.

After a couple of hours of eating unfamiliar food and downing “who knows how much” beer, I asked Mr. Lee:  “So, are you powerful enough to negotiate price?”

He slurred his Chinese to the interpreter who answered: “Yes, Mr. Lee does this all the time, he can do whatever he wants to… he’s the boss.”

I held my beer glass up “Ganbei!”  and drank my beer down. Mr. Lee almost beat me to the bottom of his glass. I then asked “Do you really have power over pricing?” Then I added “or is the beer talking” and I laughed.

The interpreter delivered my unfiltered message. Mr. Lee gave me a pompous look and mumbled something. The interpreter leaned over to me and said “Mr Lee very powerful… he will give you 5% reduction. He is powerful.” His tone bordered on “condescending.”

Now… for a little New Castle guy, a 5% reduction of my million dollar order was 50 Grand. Without missing a beat, my comeback was “Are you powerful enough to give me 10%?”

At that moment, drunk or not… Mr Lee knew he was been “had.” His lower toned response was interpreted as “no, I’m not THAT powerful.”

The Mr. Lee’s of his day we’re not all that bright. They ascended to their paper thrones via politics, not by their abilities. That was Communism then.

 

NOW: There is no Mr. Lee. In the late 90’s, the government started shutting down or selling unprofitable industries.

Today, I deal with the sons and daughters of the Mr. Lee’s. This new generation attended US universities. They ate at McDonalds, lived in a free society, obtained a great education, a sense of business ethics…. and they came home to China to take over their parent’s companies.

Today, they are good business people who understand my customer and the quality standard demanded by the market. They know that they must constantly improve even when they are among the low cost producers on earth.

Business owners in China use world class design and production techniques that rival any country on earth.

When you are smart and you work hard, you are a tough, tough adversary. This is the China of today…

Look for more topics of then and now as seen from the trenches…

 

 

The Quanzhou Hotel Gate

It’s rainy season here in southern China. The air is filled with a misty haze that isn’t quite rain and isn’t quite fog. I’m told that it’s been like this for two weeks straight and is likely to continue for another two.

Another factory host promptly arrives at the hotel at 8 am. Another day…. another long drive to a place not served by rail or air. Today’s drive will be 4 hours each way, with 3 factories to see. It will be a long day.

The hotel is a sort of compound, with a guard shack and gate. The gate is a “railroad track” type barrier that goes up to permit cars to pass. Coming or going involves stopping at the gate, a verbal exchange, taking or giving back a credit card sized pass, more verbal exchange… and then the raising of the gate.

In China, this ritual is accomplished by at least 4 men. It is their job and life’s work to operate this gate, at this hotel. They are dressed in a quasi-uniform, perhaps suggesting they are military but they are not. It’s all about order, rank, and procedure.

One man occupies the guard shack. He is in charge of giving out and taking the little pass. He no doubt is required to record all visitors on a 3 part form separated by carbon paper. The form probably contains a name, perhaps a company or business purpose. At the end of the day, he is required to make sure he accounts for each pass. The carbon copies are separated, summarized, and one copy is sent to a central warehouse in Beijing. I’ll bet it is a huge warehouse.

Another man works the gate. The control to the gate is not in the guard shack, that would be too easy. This man gets the nod of approval from the guard shack man and he dutifully raises and lowers the gate. He does it with intent and purpose…. every day… at that hotel.

The remaining two men are a bit of a mystery. My time in China has taught me that one of them is probably a  supervisor, whose job is to make sure the other three operate the gate according to the 52 page training manual on gate opening and closing procedures.

The 4th man, I’m guessing, is either an apprentice gate opener… or just a spare guy, on hand in case one of the others has to piss or is off sick.

In China, this is how you keep 2.5 billion people employed. You replicate this same redundant process for every job possible.

Imagine someone’s life’s work is to be on the gate team at the Quanzhou Hotel. Can you imagine the conversation at home?

“So, Chan… how was your day?” Asked wife Suzie as she prepared the rice and noodle dinner. Chan replies “It was very interesting today. We had 48 visitors, many foreigners.”

Suzie: “Wow, that was a busy day Chan. Were any interesting?” Chan: “You know I can’t divulge details of my job, Suzie”

“I know Chan, forgive me… please don’t tell the central committee that I asked” Suzie pleaded.

And so it goes in China.